Privacy Policy

Data Controller Information

ZenithPlanner d.o.o. (Registration Number: 852642897) is the data controller responsible for your personal information. We are located at Vlaška ulica 90, 52800 Pula, Istria, Croatia. For any privacy-related enquiries, please contact us at privacy@zenithplanner.pro or call +385 521 844 384.

Data We Collect

The data collection we perform includes personal information you provide directly to us and information collected automatically when you use our services. We collect this information to provide you with personalised sports nutrition guidance and improve our services.

Personal Information You Provide:

• Contact details (name, email address, phone number, postal address)
• Health and fitness information (dietary requirements, fitness goals, medical history relevant to nutrition)
• Consultation notes and nutrition plan details
• Payment information (processed securely through third-party payment processors)
• Communication preferences and feedback

Information Collected Automatically:

• Website usage data (pages visited, time spent, browser type)
• Device information (IP address, device type, operating system)
• Cookies and tracking technologies (as detailed in our Cookie Policy)

How We Use Your Information

How we use your information depends on the services you use and your relationship with ZenithPlanner. The use of your data enables us to provide personalised nutrition services and maintain our professional relationship with you.

We use your personal information for the following purposes:

• Service Provision: To provide sports nutrition consultations, create personalised nutrition plans, and deliver ongoing support
• Communication: To respond to enquiries, schedule appointments, and provide updates about your nutrition plan
• Health Monitoring: To track your progress and adjust nutrition recommendations as needed
• Business Operations: To process payments, maintain client records, and improve our services
• Legal Compliance: To comply with applicable laws and professional standards in nutrition counselling
• Marketing: To send relevant information about our services (with your consent)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our nutrition services
• Legitimate Interests: For business operations, service improvement, and client relationship management
• Consent: For marketing communications and optional data processing activities
• Legal Obligation: To comply with professional and legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in providing our services (payment processors, email services, analytics providers)
• Healthcare Professionals: With your consent, we may share relevant information with your doctor or other healthcare providers
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Retention

Data retention periods vary depending on the type of information and the purpose for which it was collected. We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client consultation records are typically retained for 7 years in accordance with professional standards. Website usage data is generally retained for 26 months. Marketing consent records are kept until you withdraw consent. You may request deletion of your data subject to legal and professional retention requirements.

Your Rights

Under GDPR and applicable privacy laws, your rights include the ability to control how your personal information is processed. You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at privacy@zenithplanner.pro. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we serve clients across Europe, your data may be processed in different EU member states. Any transfers of personal data outside the European Economic Area will be conducted in accordance with GDPR requirements, including the use of appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, or if you need to contact us regarding your personal data, please reach out using the contact information below:

Supervisory Authority

If you have concerns about our handling of your personal data that we cannot resolve, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka) or your local data protection authority.